PROBLEM STATEMENT

Help users who are  struggling to be productive  by providing awareness of features that could  make it easier for them to complete an activity/ task online.

This problem statement is for the overarching work stream of user-nurturing and growth, of which the assistance home is a part. Below case study focuses solely on assistance home.

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Final design outcomes

01

Proactive assistance

Users will see a set of curated and personalised cards surfaced to them proactively by the browser, in order to help them be more productive.

Scaling the proactive feed

What happens when we introduce multiple categories?

 

02

Reactive assistance

Users will also have a way to “Ask” the browser for help, and get quick answers to some of the most commonly faced problems.